Frequently asked questions

Ticketless upgrade itineraries are sent to the email used for purchase 2 days prior to the event. If you purchased a VIP package that includes an event ticket, you should expect your itinerary email to be sent 3 days prior to the event.

If someone other than yourself is using a VIP ticket or upgrade under your name, please provide them with a photo, or a copy of your photo identification for VIP check in. Please also provide them with the itinerary email when you are sent this.

If you plan to use a VIP ticket or upgrade that is not under your name, please bring a photo, or a copy of the original purchaser's photo identification for VIP check in. You will also need to make sure that the original purchaser sends you the itinerary email that they will receive a few days prior to the event.

Please check your spam folder, and make sure to mark us as a known sender to avoid this in the future. If you have checked your spam folder and are still not seeing your itinerary, please contact us directly so that we can further assist.

All sales are final, per our disclaimer provided at the time of purchase.

There is no room for flexibility in arrival time. This being said, though failure to arrive for the check in time listed risks missing out on the VIP experience, we can assure you that we will always do our best to accommodate you on site.